21+ Only

Responsible Gaming at gj99

gj99 is committed to keeping gambling safe and enjoyable for every player in Bangladesh. This page outlines the tools and guidance available to help you stay in control.

Gambling is Entertainment — Keep It That Way

At gj99, we take our duty of care toward every player seriously. Whether you enjoy cricket betting, live casino, slots, or jackpot fishing, our platform is designed as a recreational experience — not a financial strategy. Most players across Dhaka, Chittagong, Sylhet, Khulna and the rest of Bangladesh play within their means and have fun doing it. We want to support every player in staying that way.

Gambling should never be used as a way to make money, recover past losses, or escape from personal difficulties. Every game on gj99 carries risk, and the house holds a mathematical edge over the long run. If you ever feel gambling has stopped being fun, or that it is affecting your finances, relationships, or daily life, please use the tools on this page or contact our support team straight away. We are available 24 hours a day, 7 days a week — there is no shame in reaching out.

Player Protection Tools at gj99

The following responsible gaming tools are available on the gj99 platform. To activate any of them, contact our support team. All requests are handled promptly and treated with complete confidentiality.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your gj99 account. Limits take effect immediately once set. Increasing a limit requires a 24-hour cooling period before the higher amount becomes active, giving you time to reconsider.

Time-Out Period

Take a short break from the platform — anywhere from 24 hours up to 90 days. During a time-out your account stays open but login, deposits, and betting are disabled. Access is automatically restored when the period ends. Ideal if you need a pause without committing to full self-exclusion.

Self-Exclusion

A longer-term option for players who feel gambling has become a problem. Choose an exclusion period of 6 months up to 5 years. Your account will be closed, all marketing stopped, and your balance returned. The account cannot be reopened until the full period has elapsed and you explicitly request reinstatement.

Cooling-Off Period

A 1 to 7-day pause during which deposits and betting are disabled but your account remains active. A low-commitment way to step back and reassess without any lasting account impact. Contact support at any time to request one.

Session Reminders

Receive an on-screen alert after a set period of continuous play — for example 30 or 60 minutes. The reminder does not end your session automatically; it simply prompts you to check in with yourself. A small nudge that helps maintain awareness of how long you have been playing.

Reality Check

A periodic on-screen summary showing your current session duration, total deposited, and net win or loss. Seeing this data clearly and regularly helps you make more informed decisions about whether to continue or take a break.

How to Activate a Responsible Gaming Tool

All responsible gaming features at gj99 are activated by contacting our support team. The process is simple, fast, and completely confidential:

1

Contact gj99 Support

Reach the gj99 support team at any time via the Support page or by emailing [email protected]. Our team is available 24 hours a day, 7 days a week, including weekends and public holidays.

2

State Your Request

Tell us which tool you want to activate and the parameters — for example the deposit limit amount and period, or the duration of a time-out or self-exclusion. Be as specific as you can so we can apply the correct settings first time.

3

Confirm Your Identity

For security, we may ask you to confirm your registered username or mobile number to ensure the tool is applied to the right account. We will never ask for your password.

4

Receive Confirmation

Our team will confirm once the tool is active. Deposit limits and time-outs apply immediately. Self-exclusion may take up to 24 hours to propagate across all platform systems — please refrain from depositing or playing during this window.

Tips for Gambling Safely

Staying in control comes down to a few clear habits. Here is what gj99 recommends to keep your play enjoyable:

Set a budget before you start and treat it as the cost of entertainment — not an investment. Never deposit more than you planned in order to chase a loss. Once the budget is spent, stop.

Only gamble with money you can afford to lose. Never use rent, bill payments, savings, or borrowed funds for gambling. If you are under financial pressure, gambling is not a solution — it is an additional risk.

Take regular breaks and set a time limit before each session. Use a session reminder if you find yourself losing track of time. Breaks help you keep perspective and make calmer, more considered decisions about whether to continue.

Warning Signs of Problem Gambling

Problem gambling rarely appears all at once — it builds gradually. Recognising the early signs in yourself or someone close to you is the most important step. Please be honest with yourself about the following:

  • You think about gambling constantly, even when you are not playing.
  • You have tried to cut back or stop but found it very difficult.
  • You are chasing losses — depositing more to try to win back what you have lost.
  • You have used borrowed money, sold belongings, or missed essential payments to fund gambling.
  • Gambling is causing arguments or tension with family, friends, or colleagues.
  • You gamble to escape stress, anxiety, loneliness, or other difficult emotions.
  • You hide your gambling from people close to you or feel shame or guilt about it.

If any of these apply to you, please stop playing and contact gj99 support immediately. Our team will help you apply the right responsible gaming tool and can guide you toward further resources. You are not alone — we are here to help at any hour.

Protecting Players Under 21

gj99 is strictly for adults. You must be at least 21 years of age to register an account and participate in any betting or gaming activity on this platform. This requirement applies to all players in Bangladesh without exception. Age verification is a mandatory part of the registration and KYC process, and gj99 reserves the right to request proof of age at any point.

If gj99 reasonably suspects that an account holder is under 21, we will suspend the account immediately pending identity verification. Any funds deposited by a person under 21 will be returned and the account permanently closed. gj99 does not accept wagers from or pay winnings to any individual who has not met the minimum age requirement.

If you are a parent or guardian and believe someone under 21 in your household may be accessing gj99, contact our support team immediately. We recommend enabling parental control software on shared devices to restrict access to online gambling platforms. All such reports are taken seriously and acted on without delay.

Self-Exclusion: A Closer Look

Self-exclusion is the strongest protection tool on gj99 and is intended for players who feel that gambling has genuinely become a problem in their lives. When you request self-exclusion, gj99 will immediately close your account to login, deposits, and betting. Your remaining account balance at the point of exclusion will be returned to you via your registered payment method — bKash, Nagad, Rocket, or Upay.

The minimum self-exclusion period at gj99 is 6 months. You may request a longer period of up to 5 years. When the exclusion period ends , your account is NOT automatically reopened. You must contact gj99 support and make an explicit request to resume access. A mandatory cooling-off period of at least 24 hours applies after your reinstatement request is received before access is restored.

During your self-exclusion period, gj99 strongly encourages you to seek additional support if gambling has been causing you distress. Our support team can point you toward general well-being resources. Remember: choosing self-exclusion is a positive and courageous step. It reflects self-awareness and a commitment to your own well-being — not weakness.

Need Help? Contact gj99 Support

If you are concerned about your own gambling or someone else's, our support team is available around the clock. We do not judge. We are here to listen, help you understand your options, and activate any responsible gaming tool you need — quickly and without delay. No request is too small.

gj99 Support — 24/7

Visit the Support page or email [email protected] to speak with our team. All responsible gaming requests are handled with absolute confidentiality.

Go to Support

Our Commitment to Responsible Gaming

Responsible gaming is not a checkbox at gj99 — it is embedded in how we operate every day. We actively monitor play patterns for indicators of potential harm and may proactively reach out to players whose behaviour suggests they could benefit from our protection tools. We do this because we genuinely care about the long-term well-being of our players across Bangladesh, not just their deposit activity.

We review our responsible gaming policies regularly to reflect best practice and train our support staff to recognise problem gambling indicators and respond with sensitivity. Our goal is straightforward: every gj99 player should be able to look back on their time with us as something genuinely positive — entertaining, fair, and always within their control.

More Ways We Can Help

Browse our FAQ for quick answers about your account and platform features, or read our Terms and Conditions to understand the full rules that govern responsible play at gj99.

View FAQ Terms & Conditions